Leak Adjustment Policy
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Important Notice
Leak Adjustment Policy
106.14 Water & Sewer Account Leak Adjustment Requests
The General Manager and/or their designee shall have the authority to adjust a customer's bill for water and/or sewer commodity charges in instances of an unanticipated leak from underground or unexposed pipes, unauthorized use by others, or some other circumstances beyond the customer's direct or immediate control. Billing adjustments are not issued when there is a visible leak or ongoing leak as identified by billing records such as from outside faucets, sprinklers, and hose bibs or for wasteful use resulting from the customer’s negligence.
Approval of leak adjustments are subject to the following conditions:
- The account shows no record of being delinquent for more than 60 days during the past 24 months
- One (1) adjustment will be granted within a 24 month period
- The customer certifies in writing and provides evidence that the problem causing the abnormally high water usage was beyond the customer’s direct and immediate control, and has been repaired and/or resolved within fourteen (14) calendar days of being notified or when the leak was discovered
- Leak adjustments must be applied for in writing within 30 days of receipt of billing
- No leak adjustments will be granted for loss of water due to irrigation system failures
- No leak adjustments will be granted for properties operated or used as vacation rentals, except those leaks beyond the customer's direct or immediate control occurring on underground or unexposed water lines outside the home
- No leak adjustments will be granted during District declared water shortage of State-3 or greater as detailed in the District’s Water Shortage Contingency Plan
- Upon approval, the District will estimate the amount of the leaked water by comparing the customer’s water consumption during the leaked period to the customer’s normal water consumption during the same billing period of the prior year(s). The District will adjust the customer’s bill for the estimated water leaked and bill each gallon of the leaked water at the District’s Baseline Usage rate
Customers can submit their Leak Adjustment request using the form below. Please include photographs and/or receipts of the repair with your request.
Leak Adjustment Request Form.pdf